Privacy Policy

Last updated: July 7, 2026

Quinte Office Supplies Inc. (“we,” “us,” “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect personal information across our operations, including Randall’s Office, Gift, & Home, our consumer-facing retail brand.

This policy applies to information collected through our website, online store, in-store transactions, order fulfillment, local delivery, pickup, and customer communications.

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Collecting Personal Information

We collect personal information in a variety of ways, including when you:

• Place an order or make a purchase
• Create an account or contact us
• Subscribe to emails or promotions
• Browse our website
• Request local delivery, shipping, or pickup

Information collected may include your name, email address, phone number, billing and shipping address, payment details, order history, and customer service communications.

We may also automatically collect limited technical information such as IP address, browser type, device information, and site usage data through cookies and analytics tools.

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Using Personal Information

We use personal information to:

• Process and fulfill orders, pickups, shipping, and deliveries
• Communicate order confirmations, updates, and customer service responses
• Manage customer accounts and purchase history
• Improve our website, product offerings, and in-store experience
• Send promotional emails or store updates, where you have opted in
• Meet legal, regulatory, tax, accounting, or fraud-prevention requirements

We only collect and use information that is reasonably necessary for these purposes.

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Sharing Personal Information

We do not sell or rent your personal information.

We may share personal information with trusted third-party service providers solely to operate our business, including:

• Payment processors
• Point-of-sale and ecommerce platforms, such as Lightspeed
• Shipping, delivery, and fulfillment partners
• Analytics and marketing service providers
• Email communication platforms
• Professional advisors, such as accountants or legal advisors, where required

These partners are only given the information required to perform their services and are expected to protect your personal information.

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Advertising, Analytics & Retargeting

With your consent, we may use anonymized, aggregated, or limited website activity data for marketing, analytics, or remarketing purposes through platforms such as Google or Meta.

You may opt out of marketing communications at any time by using the unsubscribe link in emails or by contacting us directly. You may also adjust your browser or cookie settings to limit certain tracking technologies.

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Cookies

Our website uses cookies and similar technologies to enhance functionality, analyze site usage, remember preferences, and improve your shopping experience.

When you first visit our website, you may be given the option to accept or decline non-essential cookies. You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect website functionality.

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Your Rights & Choices

Under Canadian privacy laws, you have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or outdated information
• Withdraw consent for marketing communications
• Ask questions about how your personal information is collected, used, or shared
• Request deletion of personal information, subject to legal, regulatory, accounting, or operational requirements

To make a request, please contact us using the information below.

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Data Security

We take reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, unauthorized access, disclosure, or alteration. While no system is completely secure, we continually review and improve our practices.

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Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the “Last updated” date revised accordingly. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

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Contact Information

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Quinte Office Supplies Inc.

Trenton, Ontario, Canada

📧 store@shoprandalls.ca

📞 613-392-1281