Privacy Policy

Last updated: October 21, 2026

Quinte Office Supplies Inc. (“we,” “us,” “our”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, share, and protect personal information across our operations, including Randall’s Office, Gift, & Home, our consumer-facing retail brand.

This policy applies to information collected through our website, online store, in-store transactions, order fulfillment, local delivery, pickup, and customer communications, including email and text messaging (SMS).

Collecting Personal Information

We collect personal information in a variety of ways, including when you:

• Place an order or make a purchase
• Create an account or contact us
• Subscribe to emails, text messages, or promotions
• Browse our website
• Request local delivery, shipping, or pickup
• Communicate with us through phone, email, or text message

Information collected may include your name, email address, phone number, billing and shipping address, payment details, order history, communication preferences, and customer service communications.

We may also automatically collect limited technical information such as IP address, browser type, device information, and site usage data through cookies and analytics tools.

Using Personal Information

We use personal information to:

• Process and fulfill orders, pickups, shipping, and deliveries
• Communicate order confirmations, updates, and customer service responses
• Send transactional text messages related to purchases, orders, and deliveries
• Send promotional emails or text messages where you have provided consent or where otherwise permitted by law
• Manage customer accounts and purchase history
• Improve our website, product offerings, and in-store experience
• Meet legal, regulatory, tax, accounting, or fraud-prevention requirements

We only collect and use information that is reasonably necessary for these purposes.

Text Messaging (SMS) Communications

When you provide your mobile phone number, Randall’s Office, Gift, & Home may use it to communicate with you by text message for purposes related to our products and services.

Transactional Text Messages

We may send text messages relating to your purchases or requests, including:

• Order confirmations and status updates
• In-store pickup notifications
• Local delivery and shipping updates
• Customer service responses and order-related questions

These messages are intended to help us fulfill your orders and provide customer service. They are not used for unrelated promotional purposes.

Promotional Text Messages

Where you have provided consent, or where otherwise permitted by applicable law, we may send promotional text messages containing:

• Special offers, discounts, and promotions
• New product announcements
• Store news, events, and seasonal updates

Consent to receive promotional text messages is not required to make a purchase or use our services.

Consent and Opting Out

We respect your communication preferences and comply with applicable Canadian anti-spam and privacy laws.

You may withdraw consent to promotional text messages at any time by replying STOP to a message where that option is available, following the unsubscribe instructions provided, or contacting us directly at store@shoprandalls.ca.

We will process unsubscribe requests in accordance with applicable law. Opting out of promotional messages does not necessarily prevent essential communications relating to an existing order or a customer service request, where legally permitted.

Standard message and data rates may apply depending on your mobile service provider.

Protecting Your Mobile Information

We do not sell or rent mobile phone numbers or SMS consent information. We may share the information necessary to deliver text messages with trusted messaging service providers acting on our behalf.

We do not share mobile phone numbers or text messaging consent information with unrelated third parties for their own independent marketing purposes.

Sharing Personal Information

We do not sell or rent your personal information.

We may share personal information with trusted third-party service providers as reasonably necessary to operate our business, including:

• Payment processors
• Point-of-sale and ecommerce platforms, such as Lightspeed
• Shipping, delivery, and fulfillment partners
• Analytics and marketing service providers
• Email and SMS communication platforms
• Professional advisors, such as accountants or legal advisors, where required

These partners receive only the information reasonably necessary to perform their services and are expected to protect your personal information.

Some service providers may process or store information outside Canada, where it may be subject to the laws of the jurisdiction in which it is processed.

Advertising, Analytics & Retargeting

Subject to applicable consent requirements, we may use aggregated, de-identified, or limited website activity data for marketing, analytics, or remarketing purposes through platforms such as Google or Meta.

You may opt out of marketing communications at any time by using the unsubscribe link in emails, following the opt-out instructions in promotional text messages, or contacting us directly.

You may also adjust your browser or cookie settings to limit certain tracking technologies.

Cookies

Our website uses cookies and similar technologies to enhance functionality, analyze site usage, remember preferences, and improve your shopping experience.

When you first visit our website, you may be given the option to accept or decline non-essential cookies. You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect website functionality.

Your Rights & Choices

Under applicable Canadian privacy laws, you may have the right to:

• Access the personal information we hold about you
• Request corrections to inaccurate or outdated information
• Withdraw consent for marketing emails and text messages
• Update your communication preferences
• Ask questions about how your personal information is collected, used, or shared
• Request deletion of personal information, subject to legal, regulatory, accounting, or operational requirements

To make a request, please contact us using the information below.

Data Security

We take reasonable administrative, technical, and physical safeguards to protect personal information against loss, misuse, unauthorized access, disclosure, or alteration.

While no system is completely secure, we regularly review our practices to help safeguard customer information.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, with the “Last updated” date revised accordingly.

Where required by law, we will provide additional notice or obtain consent before using personal information for materially different purposes.

Contact Information

If you have questions about this Privacy Policy, your communication preferences, or how your personal information is handled, please contact us:

Quinte Office Supplies Inc.
Operating as Randall’s Office, Gift, & Home

Trenton, Ontario, Canada

Email: store@shoprandalls.ca
Phone: 613-392-1281